Terms of service

Terms of Service


Pricing Information

 • Price Confirmation: We cannot confirm the exact price or availability of an item until after you have placed your order. Pricing errors may occur on our site.

• Order Cancellation: We reserve the right to cancel any orders containing unavailable items or pricing errors, even after you receive an order confirmation or shipping notice. We may either contact you for instructions or cancel your order and notify you of the cancellation.

• Price Variations: Prices for products described or advertised on Jens Hansen sites may differ from prices in our online or retail stores, third-party stores, or mobile applications.


Currency of Transactions

 • Charges in USD: All orders will be charged in USD. If you select to display prices in another currency, be aware that the displayed price might not match the charged price due to currency conversion.

• Exchange Rates and Fees: If your credit card is not in USD, the final amount charged may vary due to exchange rate fluctuations and fees determined by your credit card company.

• Refunds: Refunds will be issued in USD. Currency fluctuations may result in a different refund amount if your account is in a currency other than USD. This is beyond our control and should be resolved with your bank or credit card company.


Customs Duty & Tax (VAT/GST) & Delivery Charges

 • Shipping Costs: Free shipping or paid shipping charges only cover carrier transportation costs and not destination country regulatory costs.

• Duties and Taxes: You are responsible for paying any duties, tariffs, taxes (including VAT/GST), customs clearance, or brokerage fees for importing goods into your country.  You may sometimes be contacted by the carrier before the package arrives to confirm any details required if a customs entry process is applicable, such as your Tax or Social Security Number, or National ID. USA Customers please note that our checkout process will generally collect and pass on State, County and City level taxes if applicable to your delivery address on your behalf but you may still have to pay Federal level US Customs duties, tariffs and administrative fees on importation into the US. 

• Additional Delivery Charges: Any additional delivery charges resulting from changes in delivery address after dispatch are your responsibility. Check with your local post office, FedEx, or government customs office for details.

• Delivery Acceptance & Refusal: To exercise your right to return an eligible order, you must first take physical possession of the goods. Refusing delivery of a shipment—whether by rejecting the package in person, failing to collect it, or refusing to pay valid customs duties and taxes—does not constitute a valid return request. In the event that a package is refused or returned to us due to unpaid duties or failure to accept delivery:

  • For Engraved, Special, or Custom Orders: As these items are final sale, refusing delivery does not make them eligible for a refund. No refund will be issued, and you may be held liable for return shipping costs, non-refundable duties, and administrative fees incurred by us to recover the package.

  • For Standard Orders (Eligible for Return): We reserve the right to deduct all return shipping fees, administrative costs, and any non-refundable duties or taxes from your eligible refund. The remaining balance will be processed only after the goods have been safely received and inspected at our facility.

Engraving Copyright


• Legal Right: If you supply your own artwork or request specific custom engraving, you attest that you have the legal right to use that artwork, symbols, and/or text. You agree to indemnify Jens Hansen Gold & Silversmith Limited from any third-party copyright infringement actions.


Design Copyright


• Intellectual Property Rights: All intellectual property rights, including copyright, in custom pieces are retained by Jens Hansen Gold & Silversmith Limited.

• Inscription Ownership: You confirm that you own the copyright, or that no copyright exists, on any inscription requested on a custom piece. Jens Hansen cannot provide inscriptions of copyrighted work without prior approval from the copyright owner.

• Reproduction: You will not reproduce the custom piece without express written authorization from Jens Hansen Gold & Silversmith Limited.

• Deposit: A non-refundable deposit of 25% or an agreed amount is required to cover the cost of materials before commencing a special order.

• Payment: The custom piece will not be released until full payment is made.

• Agreement to Terms: Unless you explicitly inform Jens Hansen Gold & Silversmith Limited in writing that you do not agree to these terms, you will automatically be taken to understand and agree to them.

 

 



Jens Hansen Gold and Silversmith Limited's Merchant of Record

You are shopping on a merchant’s website (the “Merchant”). If you place an order for delivery to an address outside of the Merchant’s home country (an “International Order”), you are purchasing from Reach in the way we describe below. Depending on your location, “Reach” refers to With Reach (EU) Limited ÖU (registration #14571597, “Reach EU”), Reach Ltd. (“Reach Canada”), With Reach (Australia) Pty. Ltd. (“Reach Australia”), With Reach UK Ltd. (registration #08507554, “Reach UK”), or With Reach (USA) LLC (“Reach USA”).


If you place an International Order, the item(s) that you are purchasing will be sold by Reach to you. Reach is the “Merchant of Record” for your purchase. You will provide your payment information, shipping address, and any additional information required or requested to complete your order directly to Reach, and not to the Merchant, in order for Reach to process your payment and complete your order.


Your order is subject to: (1) these Reach Terms of Service; (2) the Reach Privacy Policy; and (3) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these.


By placing an International Order on the Merchant’s website, you understand and agree that:

 

  • 1. You are purchasing from, and providing your information to, Reach. Reach is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Reach may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.
  • 2. If there is an error in the price listed for a product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the product, Reach is entitled to contact you, correct the price, and/or cancel your order.
  • 3. If Reach is able to successfully verify your payment information, payment details for your order will be processed by Reach as the seller of the goods to you as the Merchant of Record.
  • 4. Once Reach processes your payment information and the transaction is verified, the items in your order will be provided to a carrier for shipment to you, and at that time ownership in the items will transfer from Reach, as the Merchant of Record, to you.
  • 5. Reach will direct the carrier to ship your order to the shipping address you provided. Certain addresses will be ineligible for shipment, such as PO box addresses.
  • 6. Reach may refuse service, refuse to process or complete orders, remove or edit content, or cancel orders for any reason or for no reason, in its sole discretion.
  • 7. If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
  • 8. In some jurisdictions, Reach obtains payment processing services through affiliates or third-party service providers. In such instances, such affiliates and third parties are obligated under their contract with Reach to comply with strict privacy and data protection requirements.


Here are some other things to understand about your International Order:

Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.


Billing. If you use a payment card or other electronic form of payment as your payment type, your bank or payment card statement will include a reference to “Reach” and the Merchant.


Shipping.Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.


Chargebacks, Fraud Prevention and Void Transactions. For your protection, Reach may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.


Customer Service and Returns. Questions or concerns about your order may be directed to the Merchant or Reach. Reach will work with the Merchant as necessary to resolve your issue. If the Merchant allows for returns on International Orders, Reach will assist you in processing a return in accordance with the Merchant’s policy, including reimbursement for the original sales prices of returned products, if authorized by the Merchant. Reach may refuse any return requested if a restriction applies to the item for which the return is requested.