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Shipping & Returns

Christmas Shipping Deadlines

Please see here for our Christmas shipping deadlines.

Lead Times

Our licensed The One Ring and The Chain of Frodo Baggins normally ship within 3-5 days of your order. Most of our other jewellery including the Replica Ring, Elvish Love Rings, The Wanderers Circle and The Nelson Ring are made to order with a lead time of about 2-3 weeks.

Free Shipping for Orders over US$200- 

Any order whose total value (including NZ GST if applicable) exceeds US$200- or equivalent qualifies for Free Shipping (using either standard Courier in NZ or Fedex International Priority outside of New Zealand) which will be automatically applied during the Checkout process.

We Ship Worldwide with  DHL and Fedex

So you can have confidence that your order will be trackable, insured and delivered in the shortest possible time. 

Places We Can't Ship To

We can normally ship to almost all countries in the world.  *At the moment we are unable to ship to India, Greece, & Portugal due to their government's rules or excessive duties on jewellery. The following is the current list of places which we can't ship to for various reasons: 

Algeria, Andorra,  Angola,  Bangladesh, Belarus, Bulgaria, Greece, India, Indonesia, Iraq, Israel, Libyan Arab Jamahiriya, Luxembourg, Malta, Nigeria, Pakistan, Peru, Russia, Switzerland, Yemen.

                    

The map shows the destination of the last 100 website orders we have sent.

 

 

We Don't Take Chances with Your 'Precious' Package

Yes - we could offer cheap international airmail shipping with the postal service but how would you feel if you found out your package was uninsured and untrackable?!  It is just not worth it to save a few dollars.

Pay no more than US$49- to anywhere in the World for Worry-Free Delivery

Once your item has been crafted and is ready for shipping the typical transit times are as follows:

New Zealand US$7- CourierPost typically overnight for delivery next working day. (Rural addresses may take a day longer.) 
Australia US$15- Typically takes 3-5 working days.
Higher Delivery Cost Countries US$49- Guernsey, Guatemala, Cayman Is, Kuwait, Russia, Montenegro, Iceland. Typically takes 3-5 working days.
Rest of the World US$29- Typically takes 5-7 days working days. Available to almost all countries*, but cannot be a PO Box address.

Tracking

All our shipment methods are tracked until destination and a signature is requested on delivery. We don't risk shipping with untraceable services.

Customs Duty & Tax

You are responsible for paying any duties or taxes imposed for customs or importing goods into your country.  If in doubt, check with your local post office, DHL or government customs office. 

For any other enquiry, please contact us directly.

Refund Policy

If for some reason you are not completely satisfied then we would gladly refund the price of your purchase – less our shipping and handling costs – as soon as you have safely returned the item to us. Please make all returns requests at our Returns Portal.   Notification of return needs to be completed within 14 days of receiving the goods. To guarantee safe return we would strongly recommend using an insured courier service such as DHL, Fedex etc.

Engraved, Special or Custom Orders are final and cannot be exchanged or returned except for sizing & minor modifications, which will be chargeable, if these are in fact possible for the item in question. 

Returns Procedure

  1. Please fill in a request at our Returns Portal. 
  2. We will respond to your request and advise you of the available options & return shipping instructions as soon as we can.
  3. We reserve the right to not accept a return and may require a restocking or repair fee if the item has been damaged or requires alteration.
  4.  If your original order was shipped free of charge we reserve the right to deduct the actual cost incurred by us per the shipping cost table above. 
  5. Higher value returns may also incur non-refundable Customs Clearance charges from the New Zealand Government on arrival.  We will deduct this fee from any refund in the case of a return or add it to the reshipping charges for a resized, exchanged or modified item.  

Cancellation Policy

Once work has commenced on a Special or Custom Order it cannot be cancelled. All other orders may be cancelled if we receive your notification before the goods are shipped.