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Shipping & Returns

Free Shipping for Orders over NZ$299- 

Any order whose total value (including NZ GST if applicable) exceeds NZ$299- or equivalent qualifies for Free Shipping (using either standard Courier in NZ or Fedex International Priority outside of New Zealand) which will be automatically applied during the Checkout process.

We Ship Worldwide with  Fedex

So you can have confidence that your order will be trackable, insured and delivered in the shortest possible time. 

We can normally ship to almost all countries in the world.  *Currently we are unable to ship to India, Greece & Russia due to their government's rules or excessive duties on jewellery.

 

The map shows the destination of the last 20 website orders we have sent.

 

 

We Don't Take Chances with Your 'Precious' Package

Yes - we could offer cheap international airmail shipping with the postal service but how would you feel if you found out your package was uninsured and untrackable?!  It is just not worth it to save a few dollars.

Pay no more than NZ$39- to anywhere in the World for Worry-Free Delivery

Once your item has been crafted and is ready for shipping the typical transit times are as follows:

New Zealand NZ$10- CourierPost typically overnight for delivery next working day. (Rural addresses may take a day longer.) 
Australia NZ$19- Typically takes 3-5 working days.
Rest of the World NZ$39- Typically takes 5-7 days working days. Available to almost all countries*, but cannot be a PO Box address.

Lead Times

Our licensed The One Ring and The Chain of Frodo Baggins normally ship within 2-3 days of your order. Most of our other jewellery including the Replica Ring, Elvish Love Rings, The Fellowship Circle and The Nelson Ring are made to order with a lead time of about 1-2 weeks.  Laser & Custom engraving options may add another 1-2 weeks of lead time to an order.

Tracking

All our shipment methods are tracked until destination and a signature is requested on delivery. We don't risk shipping with untraceable services.

Customs Duty & Tax

You are responsible for paying any duties or taxes imposed for customs or importing goods into your country.  If in doubt, check with your local post office, DHL or government customs office. 

For any other enquiry, please contact us directly.

Refund Policy

If for some reason you are not completely satisfied then we would gladly refund the price of your purchase – less our shipping and handling costs – as soon as you have safely returned the item to us. Notification of return needs to be completed within 14 days of receiving the goods. To guarantee safe return we would strongly recommend using an insured courier service such as DHL, Fedex etc.

Engraved, Special or Custom Orders are final and cannot be exchanged or returned except for sizing & minor modifications, which will be chargeable, if these are in fact possible for the item in question. 

Returns Procedure

  1. Please contact us by email to explain the problem. If necessary we will then issue you a Return Merchandise Authorization (RMA) number.
  2. The procedure is to the send the package back to us by some form of courier e.g. DHL. Please make sure the package is insured in case of any loss and please label the Customs declaration “Returned Faulty Merchandise” and enclose a copy of the original invoice you got from us if you still have it.
  3. Once we have safely received your package, then provided you have the RMA number we will then refund the cost of your purchase less our original shipping cost.
  4. We reserve the right to not accept a return and may require a restocking or repair fee if the item has been damaged or requires alteration.
  5. Higher value returns may also incur non-refundable Customs Clearance charges from the New Zealand Government on arrival.  We will deduct this fee from any refund in the case of a return or add it to the reshipping charges for a resized, exchanged or modified item.  

Cancellation Policy

Once work has commenced on a Special or Custom Order it cannot be cancelled. All other orders may be cancelled if we receive your notification before the goods are shipped.

*Jens Hansen – Gold & Silversmith is the designer and maker of The Movie Ring (the rings made for the Lord of the Rings and The Hobbit movie trilogies), The One Ring™ (made exclusively for Weta Workshop under their license from Warner Bros.) and The Jens Hansen Replica Ring (the replica rings available from Jens Hansen – Gold & Silversmith). Jens Hansen is an authorized stockist and reseller of the Weta Jens Hansen The One Ring™. Jens Hansen is not otherwise authorised, endorsed, affiliated or otherwise associated with Tolkein Enterprises, The Saul Zaentz Company (owner of the trade marks LORD OF THE RINGS, THE HOBBIT and THE ONE RING), New Line Productions or Warner Bros.

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