Buy Now Pay Later Options for our US & Canada clients - Click to find out more

Terms and Conditions

Currency of Transactions

All orders will be charged in US$. If the currency converter has been selected to display in a currency other than US$ then be aware that the price shown might not be the same price charged to your credit card or Paypal account.  Therefore due to exchange rate fluctuations and any fees and charges determined by your credit card company, Paypal or the payment provider you choose, the final amount charged to your card can not be predetermined if your card is not US$ denominated.

Also please be aware that in the event of a refund this will also be in US$ and that may due to currency fluctuations, in certain circumstances depending on your credit card company or bank's policies, result in different final amounts being refunded to your account if your original account is denominated in a currency other than US$.  This is beyond our control and would become a matter between yourself and your bank/card company should this be an issue.


Pricing Information

We cannot always confirm the price or exact availability of an item until after you have placed your order. Pricing errors may occur on our sites. We reserve the right to cancel any orders containing unavailable items or pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products described or advertised on Jens Hansen sites may differ from prices in our online or retail stores (as well as third party online and retail stores) or through mobile applications.


Customs Duty & Tax (VAT/GST) & Delivery Charges

Free Shipping or shipping charges paid at time of purchase only covers the carrier transportation costs and not any specific destination country regulatory costs. 

You are responsible for paying any duties or taxes (including GST or VAT)  imposed for customs or importing goods into your country, as well as any customs clearance or brokerage fees required to meet these regulatory requirements. 

You are also responsible for any additional delivery charges caused by any changes of delivery address requested by you after a package has been dispatched by us. If in doubt, check with your local post office, Fedex or government customs office.


Design Copyright

If you have asked Jens Hansen Gold & Silversmith Limited to design and make a custom piece for you, then you, the client, acknowledge and agree to the following terms and conditions:

  1. All intellectual property rights, including copyright, in the piece are retained by Jens Hansen Gold & Silversmith Limited both before and after you promise to pay, or pay, for the goods in part or in full; and
  2. You confirm that you own the copyright, or that no copyright exists, on any inscription requested on a custom piece requested to be made by Jens Hansen Gold & Silversmith Limited. Jens Hansen is not able to provide inscriptions of copyrighted work without prior approval of the copyright owner; and
  3. You will not reproduce the piece without the express written authorisation of Jens Hansen Gold & Silversmith Limited.
  4. Jens Hansen requires a non-refundable deposit of 25% or amount mutually agreed to cover cost of materials before commencement of the special order.
  5. The piece will not be released to the client until payment has been made in full.
  6. Unless you expressly in writing inform Jens Hansen Gold & Silversmith Limited that you do not agree to these terms, you will automatically be taken to understand and agree to them.


Privacy Policy

We won't rent, sell or barter your email address to third parties. We will also not make your email address available to third parties unless they are serving as a contracted suppression or broadcast vendor on our behalf to send you the email you explicitly requested, and they have strict privacy and security precautions in place.

Most of our newsletters are monthly. You can unsubscribe at any time for any reason quickly and easily via the link at the bottom of our newsletters.

This website uses the Google AdWords and AdRoll remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in AdRoll's or the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Jens Hansen website(s). Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

This website uses LimeSpot to provide product recommendations. You can read their privacy policy here: LimeSpot Privacy Policy


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