Jens Hansen Guarantees

Workmanship Guarantee

Jens Hansen offers a return to studio lifetime workmanship guarantee on our jewellery.  This means that if in the unlikely event a workmanship defect is ever discovered, we will replace or repair the item. The item needs to be returned to our studio for assessment and repair and the guarantee does not cover wear and tear, accidental or consequential damage.

Satisfaction Guarantee

If for some reason you are not completely satisfied then we would gladly refund the price of your purchase – less our shipping and handling costs – as soon as you have safely returned the item to us. Notification of return needs to be completed within 14 days of receiving the goods. To guarantee safe return we would strongly recommend using an insured courier service such as DHL, Fedex etc.

Special or Custom Orders are final and cannot be exchanged or returned except for sizing & minor modifications.

Returns Procedure

  1. Please contact us by email to explain the problem. If necessary we will then issue you a Return Merchandise Authorization (RMA) number.
  2. The procedure is to the send the package back to us by some form of courier e.g. DHL. Please make sure the package is insured in case of any loss and please label the Customs declaration “Returned Faulty Merchandise” and enclose a copy of the original invoice you got from us if you still have it.
  3. Once we have safely received your package, then provided you have the RMA number we will then refund the cost of your purchase less our original shipping cost.
  4. We reserve the right to not accept a return and may require a restocking or repair fee if the item has been damaged.
*Jens Hansen – Gold & Silversmith is the designer and maker of The Movie Ring (the rings made for the Lord of the Rings and The Hobbit movie trilogies), The One Ring™ (made exclusively for Weta Workshop under their license from Warner Bros.) and The Jens Hansen Replica Ring (the replica rings available from Jens Hansen – Gold & Silversmith). Jens Hansen is an authorized stockist and reseller of the Weta Jens Hansen The One Ring™. Jens Hansen is not otherwise authorised, endorsed, affiliated or otherwise associated with Tolkein Enterprises, The Saul Zaentz Company (owner of the trade marks LORD OF THE RINGS, THE HOBBIT and THE ONE RING), New Line Productions or Warner Bros.

Logo of The Jewellers & Watchmakers of New Zealand Inc. Logo of Diamond Council of America Signifyd | Fraud Protection and Chargeback Prevention for eCommerce Logo of Jewellers Association of New Zealand MJSA Logo Logo of Jewellery Manufacturers Federation of New Zealand (Inc.)
PayPal Visa Bitcoin Mastercard American Express