Jens Hansen offers a return to studio lifetime workmanship guarantee on our jewellery. This means that if in the unlikely event a workmanship defect is ever discovered, we will replace or repair the item. The item needs to be returned to our studio for assessment and repair and the guarantee does not cover wear and tear, accidental or consequential damage.
If for some reason you are not completely satisfied then we would gladly refund the price of your purchase – less our shipping and handling costs – as soon as you have safely returned the item to us. Notification of return needs to be completed within 14 days of receiving the goods. To guarantee safe return we would strongly recommend using an insured courier service such as DHL, Fedex etc.
Engraved, Special or Custom Orders are final and cannot be exchanged or returned except for sizing & minor modifications, which will be chargeable, if these are in fact possible for the item in question.