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Quick Answers

Check these Frequently Asked Questions first for instant answers.

Address & Location
What is your address and opening hours?
 Click for Jens Hansen Address, Location and Opening Hours


What currency do you work in?
We are based in and ship from New Zealand. All our work on this website is priced and charged in US dollars (USD) US$. We do show approximate equivalent prices in other major currencies on our website for your convenience.


What price range are your rings and jewellery typically ?
Our sterling silver jewellery typically runs from US$75+ and our solid gold jewellery items would start from about US$350-


How much should I budget to buy a diamond engagement ring for my fiancee?
The classic guideline is 1-2 months salary. Recent international surveys show that on average, men in the USA spend around 2 months salary, men in the UK about 1 month and men in Japan up to 3 months of their salaries.


Do you charge sales tax (VAT/GST etc) on internationally shipped orders?
No - However, our customers shopping in store or having items delivered in New Zealand must pay 15% Nz government GST (sales tax), if we are shipping to you outside of New Zealand you will save 15% off the regular NZD store price and this is accounted for in the approximate currency values shown on the website.


What does it cost to have a custom design created?
There is generally no specially separate charge to have an item designed, and we would discuss your budget with you during our preliminary conversations but typically we would expect a custom job to start at least US$350-
Do you ship worldwide ?
Yes - we ship internationally to nearly all countries with Fedex International Priority . Click for Shipping & Returns information


How fast is shipping?
Fedex International Priority - Typically takes 5 days. Available to most countries, but, with some exceptions, cannot be a PO Box address.
Within New Zealand - CourierPost targets delivery to business addresses by 9am the next working day and to residential addresses the next working day, to over 180 towns and cities. (Rural addresses may take a day longer.)


How long do I have to allow for making my jewellery?
If the item is in stock it can potentially ship out same day (Monday-Friday). If the item has to be made or we have to discuss the design with you it will normally take 1-3 weeks


How much does shipping cost?
Within New Zealand - US$7- CourierPost targets delivery to business addresses by 9am the next working day and to residential addresses the next working day, to over 180 towns and cities. (Rural addresses may take a day longer.) 
International Courier - US$15- to Australia. US$29- to North America, the United Kingdom, and most European and Asian nations. Available to most countries, but cannot generally be a PO Box address


I want to purchase 2 rings but do you combine shipping?
Yes - multiple items on the same order ship together for the same shipping charge. Click here for Shipping and Returns page. 


Can I order one of the tungsten-carbide rings without any hallmarks?
No - Due to both manufacturing and licensing reasons we are unable to provide a completely unmarked gold-plated tungsten-carbide ring nor alter its engravings.


Would it be possible to have a licensed The One Ring replica engraved only on the inside?
Unfortunately this is not possible for legal copyright & licensing reasons.


Can you engrave in elvish?
Yes - we are not elvish experts but we can help you work out how your message would translate into elvish on this page


How much does elvish engraving cost?
If you would like us to arrange engraving for you when you buy there is a fixed cost of NZ$115- per side engraved.
Please contact us by email to discuss or select the Custom Engraving option desired at the time of order and when you have completed your purchase we will contact you to confirm the engraving detail before commencing work. Engraving typically adds 1 week to turnaround time in addition to the time to finalize the engraving design.


Can I get anything I want engraved on a ring?
Provided it is an engravable metal AND there is enough room for your message to fit on the ring then our laser engraver can handle any message, pattern, pictures or symbols desired so long as you are using standard fonts, or can provide a two-tone (e.g. Black & White) image file. We CANNOT for legal reasons engrave the exact same elvish script that features on our licensed The One Ring designs. Other messages in elvish or any other language are ok, of course.
How do I work out my ring size?
Please read our Ring Size FAQ information What happens if my new piece of jewellery isn't the right size?
You are welcome to come back into our Nelson store anytime and we can re-size your jewellery immediately, as our craftsmen are on-site. If we have shipped your purchase to you, and only a minor adjustment is needed, then we would suggest that you use a reputable craftsman in your area or contact us to discuss the shipping options for returning it to us for re-adjustment.


Payment Methods
How can I pay for my order?
We accept Paypal, Bitcoin and most credit cards including Visa, Mastercard, Amex and JCB.


Can I pay by bank transfer?
Yes - if you do not have access to a creditcard or paypal etc then please contact us by email and we can explain the options for bank transfers whether you are in New Zealand or another country. Please note that international wire bank transfers may take up to a week and involve fees and paperwork with your bank.


Do you offer layaway, finance terms or can I pay by instalments?
For major purchases we can help you spread some payments over time through Paypal or via Credit Card while we craft your item. To help us to assist you, please contact us by email to let us know which Jens Hansen item you are interested in, and what your ideal amount and frequency of instalment would be.


Returns & Corrections
What if I need to Return something?
Please review our Returns and Refunds information.
Custom Designs
Do you make rings for people who give you the design?
Yes - assuming it is your own design and not a direct copy of something else then we would be glad to help you realise the design in your choice of precious metal(s) and gem(s).


Can you design a piece for me?
Yes - we'd be glad to work with you. The best way to start is to contact us by email explaining as much as you can of your thoughts and plans.


The Movie Ring
Was the original Chain in the Film made of Silver or Gold ?
The chain upon which Frodo 'bears' the ring in the Lord of the Rings movies was made of sterling silver and was from Jens Hansen.


Can I buy a ring with elvish engraving?
Yes - Jens Hansen has created the world's most accurate 'prop replica official licensed The One Ring for Weta (under their licensed from Warner Bros.) You can purchase these in gold-plated tungsten-carbide, sterling silver and 10K solid yellow gold.
We can also hand or laser engrave rings for you with your own personalised elvish message (provided that it is NOT the famous & copyrighted One Ring to Rule Them All engraving). To ask about engraving for your ring just use the Find Out More button when you are viewing any of our pieces on the website NB: The gold-plated tungsten-carbide rings cannot be engraved.


What ring size was actually used in the movies?
many different sized rings were made for different scenes but we do know that for the Lord of the Rings movies Frodo wore a size 10 USA solid 18ct yellow gold Movie Ring on his finger and a size 11 when the Ring appeared on the silver chain.


Can I buy a replica of the Movie Ring completely unengraved just like it appeared on screen in the movies?
Yes - The original Movie Ring was a completely unmarked 18ct yellow gold band and you can order our precious metal Replica Rings without any markings at all. Choose "Special - No Marks" in the Hallmarks options when you order.


Is your Replica Ring officially approved?
No it is not. We are the actual and original designers, makers and creators of the 'Ring' used on screen in the Lord of the Rings and The Hobbit movie trilogies that were made here in New Zealand i.e. we made the actual 'Ring' you saw in the movies. The Jens Hansen Replica Ring is simply a faithful replica of our original Ring design for Peter Jackson as it appeared on screen.


What about the other rings from various manufacturers that carry this official approval and have a New Line certificate of authenticity?
As far as we understand, those manufacturers who have successfully applied for the right to do so from New Line Productions, Inc. may label their ring as an officially approved The One Ring™. Different manufacturers in different countries are doing this right now ‘officially’ but the rings vary significantly between manufacturer in weight, dimensions and design, and do not have the same look, feel and weight of the Jens Hansen Movie Ring actually used in the movies. Please read the independent report on Ring replicas at www.lunchip.com for more information.


The Weta Jens Hansen The One Ring
Can I order the gold-plated tungsten-carbide ring in different sizes than you offer?
No - tungsten rings cannot be resized and they are uneconomic to produce in custom sizes due to the manufacturing process.


Can I order the wooden Hobbit or Lord of the Rings ring box by itself?
No - The boxes are made in New Zealand but being licensed merchandise Weta can provide just one box for each The One Ring made. Unfortunately this applies even if your box is damaged unintentionally . e.g. Your puppy chewed it or you stood on the box on your bedroom floor.


Can I order the Gold Plated Tungsten Carbide with Elvish runes without the gold plate?
Due to licensing restrictions it is not possible for us to supply you with an unplated version of the elvish rune engraved The One Ring.

Can the gold-plated tungsten rings be replated?
The short answer is no - While it is technically possible that an electroplating specialist may be able to replate a gold-plated tungsten-carbide ring it is not a service that we offer and it is likely to be an uneconomic (read expensive) exercise.


Can I use a tungsten-carbide band for my wedding ring(s)?
While no one is going to stop you from doing this we would strongly recommend that you should not use a tungsten ring for your wedding band(s) for a number of reasons:
1) tungsten can not be cut off in the event of emergency - specialist 'ring cracking' equipment is required to break it.
2) tungsten cannot be resized - As we age, even if we don't change weight significantly, our fingers and joints do change shape.
3) the plating on a gold-plated tungsten ring will eventually wear off and be uneconomic if not impossible to have replated. 



Email Us

Can't find the answer to your question in the FAQ?  Then please use this form to ask us anything!


Address & Location

Jens Hansen - The Ringmaker
320 Trafalgar Square
Nelson 7010
New Zealand
Phone: +64 3 548 0640
Email: studio@jenshansen.com
Website: www.jenshansen.com 

Nelson Studio Opening Hours

Cnr Selwyn Place & Trafalgar Square
Monday to Friday 9am - 5.00pm (5.30pm NZ Summer)
Saturday 9am - 2pm
Sunday 10am - 1pm (NZ Summer ONLY)
Public Holidays - Closed

Christmas and New Years Opening Days - closed December 25th & 26th and January 1st & 2nd - Open all other days as above  

Public holidays 2017 & 2018

  • Monday 25 December - Christmas Day
  • Tuesday 26 December - Boxing Day
  • Monday 1 January - New Year's Day.
  • Tuesday 2 January - Day after New Year's Day.
  • Monday 29 January - Nelson Anniversary Day.
  • Tuesday 6 February - Waitangi Day.
  • Friday 30 March - Good Friday.
  • Monday 2 April - Easter Monday.
  • Wednesday 25 April - ANZAC Day.
  • Monday 4 June - Queen's Birthday.
  • Monday 22 October - Labour Day



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*Jens Hansen – Gold & Silversmith is the designer and maker of The Movie Ring (the rings made for the Lord of the Rings and The Hobbit movie trilogies), the ONE Ring(s) (made exclusively for Weta Workshop under their license from Warner Bros.) and The Jens Hansen Replica Ring (the replica rings available from Jens Hansen – Gold & Silversmith). Jens Hansen is not otherwise authorised, endorsed, affiliated or otherwise associated with Tolkein Enterprises, The Saul Zaentz Company (owner of the trade marks LORD OF THE RINGS, THE HOBBIT and THE ONE RING), New Line Productions or Warner Bros.

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