Frequently Asked Questions
These are the most Frequently Asked Questions by our customers before making their purchase and
becoming proud owners of a Jens Hansen design.
Click
here for questions specifically about diamonds.
A:
You are welcome to come back into our Nelson store anytime and we can re-size your jewellery immediately, as our craftsmen
are on-site. If we have shipped your purchase to you then we would
suggest that you use a reputable craftsman in your area or we can look
into the option of you returning it to us for re-adjustment.
A: 14 carat gold is very hard but it is paler than 18 carat. 14 carat also
contains less gold than 18 carat, and is more likely to give allergy or
corrosion problems depending on the wearer’s skin.
That said, the color
difference is not ‘dramatic’ and many people are very happy with 14
carat. You will find some excellent articles at
http://www.18carat.co.uk/information.html which may help you make up your mind about which type of gold to have your jewellery made in.
A:
Everything we produce carries with it our personal
guarantee. Simply put we stand behind everything we create and like
you we are not happy with anything less that perfect.
A:
We require a 25% deposit to get your order under way and
then final payment is required before your purchase is delivered. We
accept all major credit cards (Details can be given via email, phone,
fax or our secure shopping cart). Paypal, Direct credit and Layby are
also available.
A: If we ship your jewellery out of New Zealand you don'thave to pay Goods & Services Tax. This saves you 15% instantly.However, you are responsible for paying any duties or taxes imposed forcustoms or importing goods into your country. It is recommended thatyou check with your local post office, DHL or government Customs officeto ask them about your country's policies and rates.
A:
For those purchasing from within New Zealand, you
should expect to have your purchase within 14 days of order. We use an
overnight courier with Courier Post, which is an insured and tracked
service.
For those purchasing from
overseas, you should expect to have your purchase within 21 days of
order. We use the New Zealand Post Office International Express
courier service. They are a DHL partner, and this is also an insured
service which protects you in case your package was not to safely
arrive.
A: We ship worldwide.
Silver items go by Insured International Airmail for NZ$30- (approx US$19-).
Gold Items and Urgent Silver orders go with Insured DHL courier for NZ$75- (approx US$48-).
More details...
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