A: You are welcome to come back into our Nelson store anytime and we can re-size your jewellery immediately, as our craftsmen are on-site.  If we have shipped your purchase to you then we would suggest that you use a reputable craftsman in your area or we can look into the option of you returning it to us for re-adjustment.

A: 14 carat gold is very hard but it is paler than 18 carat.  14 carat also contains less gold than 18 carat, and is more likely to give allergy or corrosion problems depending on the wearer’s skin.

That said, the color difference is not ‘dramatic’ and many people are very happy with 14 carat. You will find some excellent articles at http://www.18carat.co.uk/information.html which may help you make up your mind about which type of gold to have your jewellery made in.

A: Everything we produce carries with it our personal guarantee.  Simply put we stand behind everything we create and like you we are not happy with anything less that perfect.

A: We require a 25% deposit to get your order under way and then final payment is required before your purchase is delivered.  We accept all major credit cards (Details can be given via email, phone, fax or our secure shopping cart). Paypal, Direct credit and Layby are also available.

A: If we ship your jewellery out of New Zealand you don't have to pay Goods & Services Tax.  This saves you 12.5% instantly.  However, you are responsible for paying any duties or taxes imposed for customs or importing goods into your country. It is recommended that you check with your local post office, DHL or government Customs office to ask them about your country's policies and rates.

A:

For those purchasing from within New Zealand, you should expect to have your purchase within 14 days of order.  We use an overnight courier with Courier Post, which is an insured and tracked service.

For those purchasing from overseas, you should expect to have your purchase within 21 days of order.  We use the New Zealand Post Office International Express courier service.  They are a DHL partner, and this is also an insured service which protects you in case your package was not to safely arrive.

A: We ship worldwide.
Silver items go by Insured International Airmail for NZ$30- (approx US$19-).
Gold Items and Urgent Silver orders go with Insured DHL courier for NZ$75- (approx US$48-).
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